Wholesale Agreement
Updated Dec-20-2021
WHOLESALE AGREEMENT
By signing this agreement, you agree to be bound by the following Wholesale Agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. We reserve the right to update, change or replace any part of this Wholesale Agreement by contacting you through the email in your user profile. Throughout this agreement, the terms “we”, “us” and “our” refer to The Cookie Countess. The terms “you”, “Retailer” refer to the agreeing party.
THE COOKIE COUNTESS BUSINESS CONDUCT
We at The Cookie Countess sell high quality baking supplies to happy customers all over the world. We do this by adhering to our core values of exceptional customer service, a focus on safety and product accuracy, product innovation, and passion for what we do. As a Retail distributor, you and your business are an extension of our business. We expect our Retail partners adhere to a code of business ethics that aligns with our own, so we can keep spreading the joy of baking.
GENERAL TERMS OF AGREEMENT
To qualify for wholesale purchases, you must be a valid retail business, online or brick-and-mortar, and by agreeing to our terms and conditions you certify that you are such. You are only authorized to sell through the retail store that you have listed. Secondary stores must receive prior written approval. We currently allow our products to be sold on Etsy but we do not allow them to be sold on EBAY or AMAZON.
The Cookie Countess is not involved in the actual transaction between the Retailer and the Customer. Retailer will be responsible for providing exemplary customer service to all actual and potential customers, including taking reasonable measures to respond to all customer inquiries.
FOOD AND SAFETY
Products sold under The Cookie Countess name brand are approved in the United States for food use and/or food contact. You, the Retailer, must comply with all applicable laws and regulations of their respective municipalities, states, and countries relating to food preparation, food service, Cottage Food laws, and food labeling laws.
It is the Retailer’s responsibility to become informed about laws and regulations that apply to your business or sole proprietorship. Retailer will abide by the terms of their contracts and the law.
ORDER REQUIREMENTS
All new retailers must spend a minimum of $500 USD net on opening orders with a minimum quantity of 3 units of each product.
In efforts to streamline wholesale fulfillment and get your orders out faster we ask that the minimum on subsequent orders for all retailers is now $200 USD net with a minimum quantity of 3 units of each product. (updated March 2023)
Due to high demands for Christmas, all orders for this specific period must be placed before the November 12th. We can’t guarantee our usual delivery time if an order is submitted after this deadline.
During our sale events, such as Black Friday, Cyber Monday or others special promotions, wholesale order shipping times may be delayed. Please email us for shipping estimates if you are in a rush. During normal operations we are usually able to ship within 1-5 business days.
PAYMENT INFORMATION
We accept payments only through our website www.cookiecountesswholesale.com. No checks, money orders, or other mailed payments are accepted.
Orders must be paid at the time of purchase; we are not able to offer terms. No orders will be processed until full payment is received. Orders cannot be canceled after the order placement.
We reserve the right to alter our prices at any time unless prior invoiced.
SHIPPING & HANDLING
As our collection of Cookie Countess wholesale products have grown over the years so have the weights of your orders. With this in mind we are adding a few more weight classes for heavy packages. All orders over 200lbs will be separately billed at our deeply discounted UPS/Fedex rates prior to shipping.
All orders over $300 will be sent signature required. Delivery within the United States is typically within 2 days to 10 days after order fulfillment via UPS or Fedex Ground. Orders ship from the state of Rhode Island, USA. If your shipment is damaged in transit you agree to contact The Cookie Countess, Inc. within 2 days of delivery.
Any problems must be reported by email and Retailer cannot return goods without authorization. Goods sent back without one will not be credited to your account.
If you have an issue with any products, please contact us right away.
PRICING POLICY
Goods should be sold to consumers between 90% and 110% of the MSRP. MSRPs are listed on the products description on our website, thecookiecountess.com. Goods can be sold at discounted price. The discounted items can’t be sold at less than 80% of the MSRP without prior written permission from The Cookie Countess.
Goods cannot be put on clearance, fire sale, liquidation sale, as damaged goods, or be sold at auction.
Sales events within the threshold of MSRP cannot last more than 14 days and must be limited to occasional sales events.
REPRESENTATION OF PRODUCT
We encourage you, the retailer, to use the product photos from our website. You cannot alter the photos, remove watermarks, remove logos, or do anything else that misrepresents the product or rebrands the product.
The products must be identified as being manufactured by The Cookie Countess and cannot be repackaged.
The Cookie Countess retains all rights to all images of products provided and retains the right to prohibit the use of any and all images provided.
COPYRIGHT & INTELLECTUAL PROPERTY
All of the designs, products, and content within and any materials made available on the website are the sole property of The Cookie Countess. The website, designs, products, images and content within are protected by copyright and intellectual property law and may not be reproduced in any form without the express written consent of The Cookie Countess. You hereby agree not to reprint, post, or copy (including electronic or digital scans) any photography, sales materials, or product designs without the advance, express written consent of The Cookie Countess.
The Cookie Countess logo and crown design are registered trademarks.
PRIVACY POLICY
Any personal information that you provide to us including your name, address, telephone number and email address will be treated confidentially and will not be released, sold or rented to any entities or individuals outside of The Cookie Countess. The Cookie Countess does not collect or record any credit card details you may provide when purchasing products from The Cookie Countess website.
ALL USA Resellers of our products are required to have a Federal Employer Identification Number for us to keep on file.
Sincerely,
Jon + Hillary Ramos
Aline (Warehouse manager)
(401) 580-0068 or info@thecookiecountes.com